Returns & exchanges
30 days, unworn.
Watches get tried on, and trying on is fine. Wearing one out of the house is ordering a different thing – here is exactly where the line is, what an exchange costs, and how a return works from first message to refund.
The short version
You have 30 days from delivery to return any unworn reference for a full refund of the watch price, or to exchange it for any other reference in the collection. Start with your order number by email or WhatsApp and we will send return instructions within one working day.
Unworn means
- All protective films and stickers still attached to the case and crystal
- No scratches, no sizing marks, strap uncut and uncreased
- Original box, pouch, polishing cloth and warranty card included
Exchanges
- Exchange any unworn reference for any other reference within the same 30 days
- Moving up the collection: you pay the price difference; moving down: we refund the difference to your original payment method
- One exchange per order. The replacement ships within 1-3 business days of your return arriving (subject to stock)
- Strap and bracelet changes count as exchanges too – tell us the new strap size in the request
If something arrives damaged or wrong
Photograph the box and the watch before unpacking further, and contact us within 48 hours of delivery. For damage in transit or a wrong reference we cover everything – return shipping, replacement shipping, no restocking nonsense. This is rare: every watch is inspected and timed before it is boxed, and every parcel is insured.
What is not returnable
- Watches that have been worn, sized, or have had films removed
- Straps cut, punched or creased through wear
- Requests started after the 30-day window
How a return works
- Email or WhatsApp us with your order number and the reference you are returning – say refund or exchange.
- We send the return address in Meizhou and simple packing instructions (same box, same foam, extra tape).
- Ship it back tracked within 7 days of the instructions. Keep the tracking number.
- We inspect on arrival and refund the watch price to the original payment method within 3 business days – or dispatch your exchange.
Who pays return shipping
| Change of mind | You do – tracked, ideally insured |
|---|---|
| Exchange | You ship the first watch back; the replacement ships to you on us |
| Faulty or wrong item | We cover both directions |
| Warranty service, first 90 days | We cover both directions – see the warranty page |
For change-of-mind returns the original shipping fee is not refunded; faulty items always refund in full. Refunds go to the original payment method only. Nothing here limits rights you have by law – and the 24-month movement warranty runs alongside this policy, not instead of it.