Contact
Reach a person.
Stock checks, sizing advice, order updates, returns, warranty – one small team handles all of it, in English, within one working day. Pick whichever channel suits you.
Mon-Sat, 9:00-21:00 China time (UTC+8)
Fastest channel for stock and sizing – usually a reply within a few hours. Send a photo of your wrist with a watch you own if you want a fit comparison.
Replies within one working day
Best for order numbers, returns, exchanges and warranty claims. Attach photos or a short video if the issue moves – it saves a round trip.
Phone
Mon-Sat, 9:00-21:00 China time (UTC+8)
The same number as our WhatsApp. Calls are welcome for urgent order matters; for anything with photos, WhatsApp is faster.
Post
Ruiyi Timepieces
Room 1805, Tuantuan Jiaying Office Apartment, North of Kedu Avenue, Sanjiao Town, Meijiang District, Meizhou, Guangdong 514071, China
Meizhou, Guangdong, China
Returns are received at this address – start the return by email or WhatsApp first so we can watch for the parcel and log your order number.
Response times, honestly
| WhatsApp & phone | Mon-Sat, 9:00-21:00 China time (UTC+8); usually a few hours |
|---|---|
| Within one working day, every message answered by a person | |
| Order requests | Stock confirmation and payment link within one working day |
| Returns & warranty | Instructions within one working day; refunds 3 business days after inspection |
Before you order: tell us your wrist measurement and how you dress, and we will point at the right reference honestly – even if it is the cheapest one.
Before you order
Tell us your wrist size.
It is the one question that stops most wrong orders. One measurement, one reply, the right reference.